Delivery / Returns
Delivery
MACOM offers a standard delivery charge of £2.99 on all orders regardless of size*. This policy provides an easy way to order with confidence.
If you require your delivery guaranteed and signed for by 1pm the next working day (order must be placed by 3pm the preceding day, Mon - Fri) we offer this service at £5.90 regardless of the size of order. If you require your delivery guaranteed and signed for by 1pm the next day on a Saturday (order must be placed by 3pm on Friday) this service is £7.90 regardless of the size of order.
MACOM is committed to dispatching orders quickly and efficiently. After credit card verification has been received, most orders will be dispatched the same business day; dispatch is guaranteed within 48 business hours (Monday-Friday 9am-5pm) of credit card verification.
A confirmation e-mail will be sent upon dispatch.
Estimated delivery time is as follows:
Royal Mail (First Class) Delivery in the UK: Royal Mail normally
delivers next working day.
*Fees will apply to deliveries outside of the UK. For special delivery requests
contact us.
Returns
We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will exchange them or give you a full refund for the items, provided that you return them to us in their original condition and packaging, unworn and unwashed, with tags intact, and postmarked within 14 days of receipt. Items that have been damaged, altered, worn, washed, or dry cleaned will not be accepted and will be sent back to the customer.
A return and exchange form is included with every order. Please complete the return form and include it with the item(s) to be returned or exchanged. All returns or exchanges must be packaged securely and shipped via a prepaid, insured, and traceable method in order to ensure safe delivery.
Upon receipt of the return/exchange, we will promptly exchange it or issue a refund to the credit card used for the original purchase. Refunds will cover the cost of the goods only; any delivery charges cannot be refunded unless the product is faulty, in which case a full refund will be given. A confirmation from MACOM will be sent as soon as the return/exchange has been processed.