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Frequently Asked Questions

When do I need to order by for next day delivery?

If you order before 2pm on a working day, your order will be dispatched the same day. Any orders placed after 2pm will be dispatched the next working day. Our cut off time for deliveries is 2pm every weekday. If an order is placed after 2pm on Friday, it will be dispatched the next working day (Monday).

I want to go to your shop and try a garment on, where is it?

Unfortunately we are just an online store so we do not have a shop where you can try garments on. We do not hold any stock in our London offices. We also have a 14-day return or exchange policy so you can order and try on garments in the comfort of your home. 

Please be aware that in order to receive an exchange or refund, the garment returned has to match all the requirements listed on the form of your Dispatch Note, or you can check them here.

I’m a size 10, what size garment will I need?

You cannot preorder online, but our stock is usually replenished every 10 days so you should not have to wait long for your order.

What does ‘open gusset’ mean?

Open gusset describes the garments which do not have a crotch. Therefore these garments are much comfier and more convenient to wear as you can wear your underwear over the top, meaning that you do not have to take off the garment to use the bathroom.

  • Delivery

    UK standard delivery aims to deliver within 2-5 working days. Faster delivery options are available.

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  • Returns

    Return must be postmarked within 14 days of receipt for refund/exchange in the delivered condition.

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  • Column

    We have partnered up with Pharmacies, Clinics and Hospitals to provide you with the best post surgical bra and services.

    Find out more