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Exchanges & Returns

We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered we will exchange them or give you a refund for the items, provided that you return them to us in their original condition and packaging, unworn and unwashed, with tags intact, and postmarked within 14 days of receiptUnder NO circumstances will any items be accepted if the WEAR ME tag has been removed.

We strongly advise trying the garment on immediately upon receipt to ensure correct size – items returned outwith the 14 days will not be accepted. 

Items that have been damaged, altered, worn, washed, or dry cleaned will not under any circumstances be accepted and will be sent back to the customer. Please ensure that you are not wearing any make up, perfume, deodarant or body lotion when trying on the garment. 

Use caution if member of your household are smokers; returned items with any scent of smoke or other odours (perfumes, cooking, etc.) will not under any circumstances be eligible for refund/exchange.

Garment(s) must be folded as received, and returned in original packaging. 

A return and exchange form is included with every order. Please complete the return form and include it with the item(s) to be returned or exchanged. All returns or exchanges must be packaged securely and shipped via a prepaid, insured, and traceable method in order to ensure safe delivery. We strongly recommend sending all returning items by Recorded Delivery / proof of posting.

Allow 5 working days from receipt of goods for Refunds and Exchanges to be processed. If your Exchange is urgent specify on Return or Exchange Form and Customer Services will call on receipt of goods.

Refunds will cover the cost of the goods only; any delivery charges cannot be refunded unless the product is faulty, in which case a full refund will be given. A confirmation from macom® will be sent as soon as the return/exchange has been processed.

Refunds WILL NOT be processed on Sale items.

 

PLEASE NOTE: We are an ONLINE STORE, and the Returns address is an office, not a shop. You are not able to return or exchange items in person.

 

Please see the requeriments for Exchanges or Returns below:

macom® offers a 100% satisfaction guarantee.  If for any reason you wish to exchange or return your order, you may do so only if the following conditions are met:

  1. Garments must not have been worn, washed, damaged, soiled (with stains); please wear underwear when trying on garments.
  2. Under NO circumstances will any items be accepted if the WEAR ME tag has been removed.
  3. Garment(s) must be folded as received, and returned in original macom packaging. We reserve the right to deduct 30% from the total value of the garment when a refund is requested, if the item is returned without the original  macom packaging (plastic envelope + bar coded paper).
  4. Use caution if members of your household are smokers; returned items with any scent of smoke or other odours (perfumes, cooking, etc.) will, not under any circumstances, be eligible for refund/exchange.
  5. Normally Exchanges / Refunds are processed the next working day after receipt. If your Exchange is urgent specify on form and Customer Services will call on receipt of goods.
  6. When returning item(s), we strongly advise sending back Recorded Delivery to ensure proof of posting. For more information, view our exchange/refund policy at www.macom-medical.com/content/product-information/exchange return or e-mail Customer Service at admin@macom-medical.com.  We will be happy to help and answer any questions  you may have.
  7. Refunds will cover the cost of the goods only; any delivery charges cannot be refunded unless the product is faulty, in which case a full refund will be given. A confirmation from macom® will be sent as soon as the return/exchange has been processed.

 

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