Privacy and Cookies

Information storage settings and privacy protection commitment

Macom Enterprises Limited is committed to protecting your privacy. In order to provide our services to the customer and to provide a more personalised shopping experience, we need to collect certain information from you.

The processing of your personal data is necessary for Macom Enterprises Limited to fulfil the service of managing and delivering the order to you.

What information do we collect? How do we use it?

When you order, we ask for your name, email address, billing address, delivery address, credit or debit card number, expiry date and start date/issue no if applicable. This allows us to process and fulfil your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some deliveries this number may be given to our couriers to allow them to contact you to ensure delivery is made.

When you enter a contest or other promotional feature, we may ask for your name, address and email address so that we can administer the contest and notify winners.

We may also use the information we collect to occasionally notify you of site updates and new prices both by Royal Mail and e-mail if you have opted in. If you would rather not receive this information, please select those options under the "Your Account" section of the website.

We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media.

We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages, phone calls and postal mail.

In order to optimise your experience with Macom Enterprises Limited we will provide you with information and updates about our garments, recommended products, send you reminders of products left in your shopping basket and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us such as email address or phone number.

Who is the controller of your personal data?

The English company, Macom Enterprises Ltd, is the controller of the personal data you submit and responsible for your personal data under applicable data protection law.

How do we protect your personal information?

We protect your privacy and your rights through the use of the European Commission’s standard data protection clauses. More information about these is available here http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX:32010D0087

We will hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or for as long as is necessary to provide support-related reporting and trend analysis only so we can create a better user experience in the future.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

What is the legal ground to process your personal data?

The processing of your personal data for your account is based on your consent when you create your account with Macom Enterprises Limited. 

Macom Enterprises Limited may process your data when we need to fulfil a contract with you, such as offering you with products and services as part of visiting our website or registering with us as a customer.

Legitimate Interest

Macom Enterprises Limited also processes your data when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights as per GDPR rules.

Our legitimate interests include:

• ensuring the security and integrity of our services and ensuring that our website operates effectively;
• offering and supplying goods and services to our customers;
• protecting customers, employees and other individuals and maintaining their safety, health and welfare;
• promoting, marketing and advertising our products and services to our customers;
• sending promotional communications which are relevant such as discounts for second orders and tailored to individual customers;
• understanding our customers’ behaviour, activities, preferences, and needs to improve the service;
• improving existing products and services and developing new products and services;
• handling customer contacts, queries, complaints or disputes; and
• fulfilling our duties to our customers.

 

Macom Enterprises Limited may process your data to comply with our legal and regulatory obligations such as preventing, investigating and detecting crime and fraud.

Your right to withdraw your consent: You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and Macom Enterprises Limited will not be able to provide you with the services mentioned above.

How do you secure my payments?

We employ state-of-the-art data encryption to ensure safe and secure transactions on our site. Our payment area is secured using industry standard Secure Sockets Layer technology (SSL). You'll know when you enter this area because the small yellow padlock appears in the bottom right hand corner of your browser.

The other indication is in the address bar. When you enter the secure area of the site, the background of the address bar may turn dark yellow. You’ll also notice that http:// is replaced by https:// (the ‘s’ standing for ‘Secure’).

Rest assured that your personal and private information remains secure and private when trading with us.

What is SSL?

Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between our web server and your browser remains private and secure. This system is used by literally millions of websites worldwide to secure internet transactions between the server and the customer. In order to be able to generate an SSL link (signified by the gold padlock in the information tool bar), a web server requires an SSL Certificate. 

How do I know you are a legitimate organization?

Our SSL certificates are provided by leading certificate authority, Comodo. Comodo are Web Trust compliant, meaning that their business practices and processes have been rigorously audited to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (KPMG). Comodo only provide High Assurance Certificates.

Apart from the highest level of data encryption, High Assurance certificates validate that a company is a legally accountable organization with articles of incorporation. To qualify to receive our SSL Certificate from Comodo we had to validate ourselves in order to satisfy them that we are a legitimate business. We had to prove not only that we own this web domain, but also that we are a legally accountable company. We believe that only by seeking this level of validation can you have peace of mind when buying online.

Our High Assurance SSL Certificates confirm two essential factors:

• That you have a secure SSL (encrypted) link with this website
• That this website is a valid and legitimate organization or an accountable legal entity

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable you to store items in your shopping basket. Most web browsers automatically accept cookies, but you can usually prevent your browser from doing so. Cookies are required to be enabled for the ordering process to work.

Do you disclose my details to outside parties?

Macom Enterprises Limited does not sell, trade or rent your personal information to others. We may, however, provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors and affiliates. These statistics will include no personally identifiable information.

Who can access your data?


Your data may be shared within the Macom Enterprises Limited and with partners who help us provide and improve our products and services.

You will find categories of third parties under every specific process below.

PRIVACY STATEMENT:  HOW WE USE COOKIES

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

• Remember what is in your shopping basket
• Remember where you are in the order process
• Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously). 

Functional Cookies

This Website Will:

• Offer Live Chat Support (If available)
• Track the pages you visit via Google Analytics

Targeting Cookies

This Website Will:

• Allow you to share pages with social networks such as Facebook (If available)                      

This website will not

Share any personal information with third parties. 

Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Google Plus and relate to the ability of users to share content on this site, as indicated by their respective icon.

Google Analytics and other cookies

We use Google Analytics to analyse the use of our website. Our analytics service provider generates statistical and other information about website use by means of cookies. The information generated relating to our website is used to create reports about the use of our website.

Our analytics service provider’s privacy policy is available click here.

Third party cookies

Our website also uses third party cookies from the following websites and services:

Instagram, Twitter, Facebook, Google Plus, Pinterest.

Who has access to your personal data?


Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned below:

• Companies to validate your address: Royal Mail, PCA Predict.
• Warehouse and distribution suppliers in connection with the delivery of your order: Royal Mail, DPD Courier, DHL Courier Services, eCourier.
• Payment service providers for your payment: SagePay, PayPal.

Please note that your information will be shared with organisations who help us deliver and improve the experience, these include Attacat. We will not share your information for marketing purposes outside of those organisations.

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

What types of personal data do we process?


We will only connect your cookie ID to your personal data submitted and gathered in relation to your account, if you are logged in to your account.

If you are logged in to your account the legal ground is based on our legitimate interest.

How long do we save your data?


Macom Enterprises Limited does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

Changes to this Privacy Policy

Macom Enterprises Limited may amend this policy from time to time to reflect how we are processing your data. If we make substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our pages.

Should you have any queries regarding the capture, storage and use of personal information by Macom Enterprises Limited, please contact us with your question.

How to contact us

We always want to hear from our customers.

If you:

• Have any questions or feedback about this notice
• Would like us to stop using your information
• Want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact our Customer Services team, who will be happy to answer any questions you may have.

You can contact our Privacy Team by email at help@macom-medical.com.

Or you can write to us at:

Macom Enterprises Limited

3.17 The Plaza

535, Kings Road

SW10 0SZ

London – UK

Summary

We are committed to protecting your privacy. We use the information we collect to make shopping at www.macom-medical.com possible and to enhance your shopping experience. We do not sell, trade or rent your personal information to others. Consent By using our website, you consent to the collection and use of this information Macom Enterprises Limited. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. If, at any time, you believe Macom Enterprises Limited has not adhered to these principles, or have any other questions or comments about our privacy or security policies then please contact us via the "Contact Us" page of the website.