Privacy policy

Privacy Policy 

At Macom Enterprises Limited, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or interact with us in other ways.

1. Our Promise

At its simplest, this is our promise:

  • We will only contact you with content we believe may be of interest to you.
  • We will never sell your data.
  • We will store any data that we hold on you securely.
  • We will respect your requests to opt-out and/or delete your data.

2. Who Do We Collect Personal Information From?

We collect personal information from:

  • Individuals using our website or interacting with us on social media, chat, or third-party sites.
  • Individuals seeing our ads on our partners' websites or our partners' partners' websites or apps.

Additionally, we may collect personal information from:

  • Staff
  • Customers
  • Contractors
  • Suppliers
  • Complainants, enquirers
  • Survey respondents
  • Professional experts and consultants

3. How Do We Collect Your Personal Data?

We collect your personal data in various ways, including but not limited to:

  • When you use our website or app, including browsing, interacting with features, or making purchases.
  • When you contact us or interact with us by post, fax, phone, email, SMS, live chat, social media platforms (such as Facebook and Twitter), or third-party sites such as review platforms.
  • When you complete forms or register on our website.
  • When you subscribe to receive our newsletter and opt to receive information about our special offers and services.
  • When you buy from us, including during the checkout process or post-purchase interactions.
  • When you are shown ads on our partners' websites or apps or our partners' partners' websites or apps.
  • When third-party partners share your data with us to work on your behalf.
  • When you apply for membership.
  • When you visit us, arrange events, make bookings, or file complaints.
  • When we call or visit you.
  • Through the administration of our relationship with you and the fulfillment of our contractual obligations.

4. What Personal Data Do We Typically Collect and Process?

We may collect and process the following types of personal data, including but not limited to:

  • Identity and Contact Information:
    • Names, addresses, email addresses, and telephone contact numbers.
    • Your company name and nature of your business, where applicable.
  • Transaction and Inquiry Details:
    • Details of the services or products you have enquired about.
    • Details of any purchases you have made with us.
    • Records of correspondence and communications with you, including emails, messages, or phone conversations.
  • Marketing Preferences and Communications:
    • Your requests and preferences regarding marketing information and how you wish to receive this information.
    • A record of marketing emails sent to you and whether you have opened, read, or clicked through to our website from them.
  • Technical and Usage Data:
    • Internet IP addresses and device IDs.
    • Details of interactions with our website or app, including (but not limited to) information such as your browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.
    • Information about the timing, frequency, and pattern of your use of our services.
  • Location and Advertising Data:
    • Geographical location.
    • Details of adverts you may have been shown on our partner websites or apps, and details of any interactions you may have had with them.
  • Other Information:
    • Details of any visit to our premises.
    • Details of any special requirements you have informed us of, such as accessibility needs.
    • Information from other sources, such as publicly available information, industry networking information, national industry portals, and records.

This list is not exhaustive, and we may collect additional personal data where necessary to fulfil our contractual or legal obligations, improve our services, or where you have expressly consented to such collection.

5. How Do We Use the Personal Data We Hold About You?

We use the personal data we collect for a variety of purposes, including but not limited to:

Improving Your Experience

  • To analyse how people use our website and app, and interact with our adverts, in order to improve functionality and user experience.
  • To personalise our website and app to better suit your preferences and needs.
  • To personalise adverts to you and others, making our marketing and communications as relevant as possible.

Understanding and Serving Our Customers

  • To create customer profiles to help us understand our customers’ needs and preferences.
  • To provide you with information about products or services you have requested from us or that we feel may be of interest to you.
  • To respond to your feedback, inquiries, or suggestions.
  • To investigate and respond to any complaints you may make.

Fulfilling Obligations and Managing Records

  • To maintain customer and administrative records.
  • To notify you of any changes to our services, terms, or policies.
  • To fulfil our contractual obligations to you.

Security, Fraud Prevention, and Compliance

  • To process financial transactions securely.
  • To prevent and detect crime, fraud, or corruption.
  • To meet legal, regulatory, statutory, and ethical responsibilities.
  • To visually monitor the safety and security of data subjects in and around our property and grounds using CCTV.

Product and Service Development

  • To plan, manage, and improve our products and services.
  • To improve the quality of existing products and develop new ones.
  • To understand customer behaviour, preferences, and activities to enhance the services we provide.

Communication

  • To communicate with you via chat, post, SMS, email, or phone regarding your account, purchases, or inquiries.

The purposes outlined above are not exhaustive, and we may use personal data for additional purposes where necessary to fulfil our contractual or legal obligations, improve our services, or where you have expressly consented to such use.

6. Who May We Share Your Data With?

We may share your personal data with trusted third parties to help us deliver and improve our services. These include:

Service Providers

  • Ecommerce Platform: Shopify (our platform for managing online transactions and website functionality).
  • Credit Card and Finance Providers: Payment service providers such as PayPal, SHOP, TikTok, Amazon, and others.
  • Web Developers: For website maintenance and enhancements.
  • Marketing Agency: Attacat Ltd (for marketing strategy, implementation, and data analysis).
  • Email Marketing Provider: Klaviyo and Shopify Email (for managing newsletters, email campaigns, and automated marketing communications).
  • Customer Support Software: Gorgias (for managing customer inquiries and support interactions).
  • Chat Software Providers: For live chat functionality on our website, integrated through Gorgias.
  • SMS Providers: Shopify and Klaviyo for delivering SMS communications. You might likely receive SMS from courier companies such as Royal Mail, DHL Express and DHL Parcel UK with updates on your delivery.

Advertising and Analytics Providers

We work with the following providers in accordance with agreements that ensure your privacy and security:

Third-Party Services Embedded on Our Website

Our website includes functionality provided by third parties, such as:

  • Videos powered by YouTube and Vimeo.
  • Interactive features like Google Maps.
  • Social media like and share buttons from:
    • Twitter
    • LinkedIn
    • Meta (Facebook and Instagram)
    • Google

These third-party services may collect data about your usage to build a profile as you browse the web.

Operational and Logistics Partners

  • Booking Engine: For appointment or event scheduling.
  • Point of Sale Systems: To manage in-store and online transactions.
  • Returns and Exchange Management: Return Prime (to streamline and facilitate product returns and exchanges).
  • Delivery Partners: Including Royal Mail, DHL Express, DHL Parcel UK, and eCourier for managing order deliveries.

Other Partners

  • Outside research companies working on our behalf to understand customer needs or improve services.
  • Customer Support Software: Gorgias (used for handling customer inquiries, complaints, and live chat interactions).
  • Office software providers (if cloud-based).
  • IT systems maintenance providers.
  • Professional consultants, auditors, and accountants.
  • Banking services.
  • Administration and HR services.
  • Sales agents or partners involved in fulfilling customer requests.

Data Sharing Principles

  • Minimisation: We only share the minimum amount of personal data necessary for these third parties to fulfil their obligations to us and, ultimately, to you.
  • Restrictions: Where possible, we impose strict restrictions on how our partners can use and disclose the data we provide.

Changes to Our Sharing Practices

The list of third parties may change from time to time to reflect changes in our business operations. We will update this policy accordingly.

7. How to Opt-Out of Data Sharing

Many aspects of the services we provide are intrinsically dependent on, or even delivered by, third-party partners. While we strive to minimise the data we share, certain data sharing is necessary to provide the services you expect from us.

Full Opt-Out of Data Sharing

If you wish to fully opt out of data sharing, the only way to achieve this is to request the deletion of all personal data we have about you. Please note that by doing so:

  • Your account will be closed.
  • We will no longer be able to provide you with services that rely on data sharing with third parties, such as processing orders, managing returns, or sending notifications.

To request the deletion of your data, please contact us at help@macom-medical.com.

Minimising Data Sharing

You can still do business with us while minimising the amount of data we share by:

  • Updating Your Cookie Preferences: You can manage and modify the types of cookies used on our website. This allows you to limit data shared with advertising and analytics partners.
  • Opting Out of Marketing Communications: You can update your preferences in our Marketing Preference Centre to stop receiving marketing emails, SMS messages, and other promotional communications.

How to Update Preferences

  • Cookie Preferences: Manage your cookie preferences here.
  • Marketing Preferences: Access our preference centre here.

By taking these steps, you can significantly reduce the data shared with third parties while continuing to use our services.

8. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. Some of the third-party companies we work with, as listed above, are based in countries that may not have the same data protection laws as the UK.

Our Commitment to Protecting Your Data

We will only transfer your personal data to organisations based in countries that:

  • Have appropriate data protection regulations that meet the standards of the UK General Data Protection Regulation (UK GDPR).
  • Are recognised by the UK government as providing an adequate level of data protection, including but not limited to countries within the European Union (EU), Israel, and the United States.

Additional Safeguards

When transferring your data internationally, we ensure that:

  • Appropriate contractual agreements, such as Standard Contractual Clauses (SCCs) approved by the UK or EU, are in place.
  • Data transfers are performed in compliance with UK GDPR and other applicable regulations.
  • Necessary technical and organisational measures are implemented to protect your data during and after the transfer.

What This Means for You

While we take every step to safeguard your data, it’s important to note that by using our services, you acknowledge and consent to the transfer of your personal data to these countries.

If you have any questions about international data transfers or wish to obtain further information about the safeguards we apply, please contact us at help@macom-medical.com.

9. Data Subjects' Rights

As a data subject, you have certain rights under the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. These rights are designed to give you greater control over your personal data and how it is processed.

Your Rights

  • Right to Be Informed

    • You have the right to be informed about how we collect, use, and share your personal data. This privacy policy provides you with detailed information about our data processing practices.
  • Right of Access
    • You have the right to request information about and access to the personal data we hold about you. This is known as a "Subject Access Request."
    • To make such a request, please contact us at help@macom-medical.com.
  • Right of Rectification
    • If the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
    • Please let us know if any of your details need to be updated.
  • Right to Be Forgotten
    • In certain circumstances, you have the right to request that we delete your personal data. This applies when:
      • The data is no longer necessary for the purpose it was originally collected for.
      • You withdraw your consent, and no other legal basis for processing exists.
      • You object to the processing and there is no overriding legitimate interest for us to continue.
    • Please note that we may refuse this request in certain cases, such as when we need to retain the data to comply with legal obligations.
  • Right to Restrict Processing
    • You have the right to request that we restrict the processing of your personal data if:
      • You contest the accuracy of the data.
      • You object to the processing, and we are assessing whether our legitimate grounds override yours.
      • The processing is unlawful, but you do not want the data deleted.
      • We no longer need the data, but you require it for the establishment, exercise, or defense of legal claims.
  • Right to Data Portability
    • Where your personal data is processed electronically, you have the right to receive it in a structured, commonly used, and machine-readable format.
    • You may also request that we transfer this data to another organisation where it is technically feasible.
  • Right to Object
    • You have the right to object to the processing of your personal data in certain circumstances, including:
      • When the processing is based on our legitimate interests or for direct marketing purposes.
    • You have an absolute right to ask us to stop using your contact details for direct marketing.
  • How to Exercise Your Rights

To exercise any of these rights or to make a query, please contact us at:
Email: help@macom-medical.com
Address:
Macom Enterprises Limited
3.17 The Plaza
535 Kings Road
SW10 0SZ, London – UK

We will respond to your request within one month, as required by law. If we cannot comply with your request, we will explain why.

10. Cookies

We use cookies to enhance your experience on our website. For full details, please refer to our cookie policy. You can modify your cookie preferences at any time.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at: 

Email: help@macom-medical.com
Address:
Macom Enterprises Limited
3.17 The Plaza
535 Kings Road
SW10 0SZ, London – UK

12. Changes to This Policy

We will contact you directly if we make any substantial changes to our privacy policy and the way we use your personal data.

13. Right to Transfer Data in the Event of Change of Ownership

In the event that Macom Enterprises Limited undergoes a merger, acquisition, sale, or other business transfer, your personal data may be transferred to the new owner or entity as part of the transaction. This ensures the continuity of services provided to you.

Safeguards for Your Data

  • The new owner or entity will be required to comply with the terms of this privacy policy or provide you with notice of any substantial changes to how your data is processed.
  • Any transfer of personal data will be conducted in accordance with applicable data protection laws, ensuring your rights and privacy are upheld.

If such a transfer occurs and you have concerns about how your data will be handled, you may contact us at help@macom-medical.com for further information.