How quickly will my exchange be processed?
Allow 5 working days from receipt of goods for Refunds and Exchanges to be processed. If your Exchange is urgent specify on Return or Exchange Form and Customer Services will call on receipt of goods. Please allow 2-5 working days to receive your exchange. If you require an urgent exchange, please call our Returns Department on 020 7351 0488 and they will be able to upgrade your delivery to a next day return for a small charge of £4.91.
I sent back my return the day before my 2 week period runs out, is that too late?
As long as your return is postmarked within 14 days of you receiving your order, you are still eligible for a refund or exchange.
I still haven't received my refund, what do I do?
Once your refund has been processed, you will receive a confirmation email. The money can take up to 14 working days to be seen in your statements. If it is past the 14 working days and you still haven’t received any money, please call 020 7351 0488.
I want to exchange my garment for a cheaper one, am I going to be refunded for the difference?
As long as the garment fits all of our returns criteria on the Returns form, you will be issued a refund for the difference in price.
I want to exchange my garment for another one but it's more expensive, what do I do?
Please state on your Returns form which garment you would like to exchange for and one of our Returns Department will contact you for the extra payment to be taken.
I bought your signature bra, but it is too small, can I exchange even though I removed the tags?
Unfortunately you are not able to send back any items for return once the tag has been removed.
I have bought my garment 28 days ago, can I still exchange it?
You can only exchange your garment after the 14 day period regarding that every other aspect of the returns conditions. These include the garment to have not been worn or soiled. The tag must still be attached and the garments must be folded and returned in original packaging.
If I paid on PayPal, will my return go to my PayPal?
Your return will be sent back to your PayPal. It can take up to 14 working days to go back to your account. If you have not received it after 14 working days, please call us on 020 7351 0488.