What are your opening/delivery times?
For the opening and delivery times, seasonal hours and during Bank Holidays, please click here.
Do you offer free delivery?
We do not offer free delivery. Delivery costs vary depending on how soon you want your items to arrive and where in the world they are being shipped to.
Is shipping charged by item or by order?
Deliveries are charged at a flat rate per order, regardless of weight, how many or few items are in your order.
Which countries do you deliver to?
We deliver across the UK and internationally around the world.
How long does UK delivery take?
Delivery can be arranged for the same day, next day or within 5 days.
How much is UK delivery? How much is next/same day delivery?
Standard 2-5 working day delivery is £4.99
Express 1-2 working day delivery is £9.90
Next working day delivery before 1pm (pre-1pm) is £14.90
Same working day courier delivery is £25 and only available within London, UK.
When do I need to order by for next day delivery?
If you order before 3pm on a working day, your order will be dispatched the same day. Any orders placed after 3pm will be dispatched the next working day. Our cut off time for deliveries is 3pm every weekday. If an order is placed after 3pm on Friday, it will be dispatched the next working day (Monday).
How long does international delivery take?
Ireland – Shipping is typically within 3 working days
Europe – Shipping takes a minimum of 5 working days
United States –Shipping takes a minimum of 5 working days
Canada – Shipping takes a minimum of 5 working days
Rest of the world – Shipping takes a minimum of 5 working days
How much is international delivery?
Ireland – Delivery is charged at a flat rate of £9.90 (GBP)
Europe – Delivery is charged at a flat rate of £9.90 (GBP)
United States – Delivery is charged at a flat rate of £17.75 (GBP)
Canada – Delivery is charged at a flat rate of £17.75 (GBP)
Rest of the world – Delivery is charged at a flat rate of £24.90 (GBP)
What happens if there are additional costs at customs?
In most cases, your delivery fee will cover the full cost of delivery. If there are additional costs incurred at customs, you will be contacted by the delivery service provider with details of the amounts and how to pay.
ISSUES WITH DELIVERY
I won't be in when my delivery arrives, what can I do?
In this instance, you can write a delivery note on your order stating where you would like the order to be left, with a neighbour or in a safe place. You will not need a signature if you have stated a safe place for the order to be left.
I haven't received my order, what can I do?
If you have not received your order, please track using the tracking number and link that was sent in your confirmation email. If you cannot determine where your order is, please call our offices on 020 7351 0488.
My billing address is different to my delivery address, is that ok?
Yes, you can change the delivery address once you place an order. However, it is imperative that the delivery address is correct.
VISITING THE STORE
I want to go to your shop and try a garment on, where is it?
Unfortunately we are just an online store so we do not have a shop where you can try garments on. We do not hold any stock in our London offices. We also have a 14-day return or exchange policy so you can order and try on garments in the comfort of your home.
Please be aware that in order to receive an exchange or refund, the garment returned has to match all the requirements listed on the form of your Dispatch Note, or you can check them here.
Can I buy a garment and collect from you?
We do not hold any stock in our London offices so all orders will need to be delivered from our warehouse outside of London.