What are the delivery times for the Festive season?
For the opening and delivery times during th Festive Season please, click here.
Do you deliver to the United States?
We do indeed deliver to the US; we can send orders anywhere worldwide. The shipping typically takes up to 5 working days to reach the States.
How much do I need to pay to ship to the United States?
To ship to the USA it will cost £17.75.
How long will it take to ship to Europe?
To ship to Europe, our deliveries will take from 5 working days.
Do you have free delivery?
We do not have free delivery. We have £4.99 standard 2-5 working day delivery, £9.90 express 1-2 working day delivery, £14.90 next working day delivery before 1 (pre1pm) and £25 same working day courier service within London.
If I order 5 garments, is the delivery charge going to change?
Our delivery charges do not change according to the weight of your order, they are set rates.
My billing address is different than my delivery address, is it ok to order like this?
Yes, of course. You can change the delivery address once you place an order. However, it is imperative that you make sure that the delivery address is correct.
I order a next day delivery but I am not home to sign it, what do I do?
In this instant, you can write a delivery note on your order stating where you would like the order to be left, with a neighbour or in a safe place. You will not need a signature if you have stated a safe place for the order to be left.
I want to go to your shop and try a garment on, where is it?
Unfortunately we are just an online store so we do not have a shop to try garments on. We do not hold any stock in our London offices. We also have a 14 days return or exchange policy so you can order and try it at the comfort of your home. Please be aware that in order to receive an exchange or refund, the garment returned has to match all the requirements listed on the form of your Dispatch Note or you can check them here.
Can I buy a garment and collect from you? I leave just nearby.
We do not hold any stock in our London offices so all orders will need to be delivered from our warehouse outside of London.
I placed my order at 4pm on Friday with priority delivery but it wasn’t sent until Monday?
Our cut off time for deliveries is 3pm every weekday. If an order is placed after 3pm on Friday, it will be dispatched the next working day (Monday).
I still haven’t received my order, I ordered over 5 working days ago?
If you have not received your order, please track using the tracking number and link that was sent in your confirmation email. If you cannot distinguish where your order is, please call our offices on 020 7351 0488.
Will my order be dispatched the same day I order it?
If you order before 3pm on a working day, your order will be dispatched the same day. Any orders placed after 3pm will be dispatched the next working day.