Explant bra

If you have any doubts please contact Customer Services.

Delivery Information

Delivery prices by country

This table shows our delivery options. And below, there are a few useful considerations to bear in mind.

*Working days are Monday to Friday, not including public holidays in the UK and the country we're delivering to.

Please note a signature may be required as proof of delivery.

If no one answers the door when our courier attempts delivery they'll leave a card letting you know they've been and which of the following actions they've taken:

• Left your order with a neighbour
• Left your order somewhere safe on your property
• Contact them to re-arrange a delivery

• Just select the delivery address you want when you place your order
• You'll need to make sure that the address given is able to accept the delivery and has space for the delivery vehicle
• Please note we do not accept deliveries to PO Boxes
• Orders can be delivered to freight forwarding companies, Hotels, Storage and relocation companies who you give permission to take the order on your behalf. However after they've accepted the delivery, we won't be able to give refunds for damaged or lost goods
• Please note we will not refund you for anything that gets damaged or lost after we have successfully delivered it to the selected delivery address
• We'll need your billing address to process payment

Everything will be done to ensure your delivery reaches you on time. There are however situations beyond our control, such as breakdowns, extreme weather, or issues with the courier company. We are sorry if we are late.

Delivery and Bank Holidays

We will be doing everything in our power to keep to the intended transit times bu we would advise shopping at your earliest convenience to avoid disappointment on urgent orders.

Exchange or Return

WE STRONGLY ADVISE TRYING THE GARMENT ON IMMEDIATELY UPON RECEIPT TO ENSURE CORRECT SIZE. 

Please send your return to: macom returns, 3.17 The Plaza, 535 Kings Road, London, SW10 0SZ

• Return must be postmarked within 14 days of receipt for refund/exchange.
• Garments must not have been worn, washed, damaged, soiled (with stains); please wear underwear when trying on garments.
• Make sure the product you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your exchange/return.
• Use caution if members of your household are smokers; returned items with any scent of smoke or other odours (perfumes, cooking, etc.) will, under no circumstances, be eligible for refund/exchange.

When returning item(s), we strongly advise sending back Recorded Delivery to ensure tracking. Use the cheapest traceable service at your local Post Office.

If the product you have received is faulty or if you need more information, please e-mail Customer Services at help@macom-medical.com.  We will be happy to help and answer any questions you may have.

macom® garments are made of 90.4% Polyamide and 9.6% Elastane.

All products are 100% latex free.

They are fully breathable, hypoallergenic and do not retain body heat.

All ​ products should be washed by hand, at a maximum temperature of 30°C. They should be air dried.

Bleach and fabric conditioner should never be used on the products. 

Do not tumble dry, iron or dry clean the garments as this may lead to permanent alteration of their shape and a loss of elasticity.

Do not remove stains with solvents.

Any questions please do not hesitate to call us on 020 7351 0488 during office hours (9.30am - 5.00pm) or email us out of hours

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